Frequently asked questions
SHIPPING & DELIVERY
Do you ship internationally?
Yes. International collectors are responsible for paying any and all international fees, duties, customs, and taxes. We encourage you to contact your local postal service or customs bureau for more information.
Note: We may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, wars, disturbances, local regulations, or other restrictions.
What about duties and taxes?
We use DHL exclusively for all international orders. International collectors are responsible for all international fees, duties, customs, taxes, and charges imposed following the purchase of the artwork.
Can you ship to a P.O. Box?
Unfortunately, we cannot ship to P.O. Boxes.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information.
Is my artwork insured during transit?
David K. Beavis Fine Art insures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.
What happens if my package arrived damaged?
Limited Edition Fine Art & Open Edition Fine Art
If your package shows signs of damage upon delivery, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the package was damaged. Please accept the package, take photos of the outer damage, and then do a thorough inspection of the image within the packaging. We recommend preserving the original packaging, including the box and foam covers in case of a damaged return.
*See Care & Handling instructions*
Neither David K. Beavis Fine Art nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is highly recommended that each piece is carefully inspected upon receipt.
Damage requests will only be honored if submitted within 10 business days from the time of delivery.
Documentation is requested with all damage claims by both our company and the shipping company. Please take digital photos of any outer damage to the box before opening it and then open and inspect the fine art image within the box. Photo documentation MUST be submitted along with every damage claim, please prepare to submit at least 3-5 digital photographs of the box and any damage to the fine art image to firstname.lastname@example.org and our customer service team will respond.
Please include the name of your artwork and your last name in the subject line of the email. In addition, include your preferred contact method and if there is a convenient time of day to contact you in the body of the email.
A representative of David K. Beavis Fine Art will contact you within 3 business days with further instructions. It is our full intention to respond to your request as soon as possible.
Our packaging has been designed to help minimize the potential for damage or breaking. However, we cannot guarantee what happens in transit. If your Retail Product package arrives damaged or broken, please contact us. We will gladly replace it. We will require a digital photograph of the damage sent to email@example.com
Damage notifications must be received within 7 business days from the time of delivery and must include a copy of the shipping receipt and photos of the damage.
*Retail Products Include: Opticrylics, Scarves, Artist Choice Prints and Post Cards
What type of payments do you accept?
We accept Visa, Mastercard, American Express, Affirm, Art Money Financing.
When will my credit card be billed?
Your credit card or payment service will be billed at time of order.
Do you have a return policy?
Limited Edition Fine Art & Open Edition Fine Art
David K. Beavis Fine Art Limited Edition and Open Edition images are custom-made to order, and therefore we cannot accept any returns or exchanges once an order has been sent to production.
David K. Beavis Fine Art Open Editions include medium variances and frame choices per order. We require a notification within 48 hours via email or phone to cancel or initiate an exchange on any Open Edition orders.
Retail purchases such as scarves, postcards, opticrylics, and small prints are eligible for returns for store credit. If you are not completely satisfied with your David K. Beavis Fine Art retail item, you may return it within 14 days of purchase and receive a store credit. Customers are responsible for any applicable shipping costs for returned items.
Copyright & Questions
Can I use images found on your website?
All images contained within this website are the copyright of David K. Beavis Fine Art. All images and content are the property of David K. Beavis Fine Art. Images may not be in any way reproduced, copied, printed or scanned. All images must not be used without expressed prior permission via written consent from David K. Beavis Fine Art.
The use of any images or other materials included herein, in whole or in part, for any purpose other than the private purpose of viewing them online, including, but not limited to, copying, reproduction, the publication (including on Internet Web Site including third party web pages by any means, including “hotlinking”, storage in a retrieval system (other than internet browser), manipulation (digital or otherwise), or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, is expressly prohibited without the written permission of David K. Beavis Fine Art.
For media and broadcast requests, please contact us for approvals prior to printing or filming.
Contact Us to submit a request for image use.
Who should I contact if I have any questions?
Please contact our sales team at firstname.lastname@example.org.